Step 3: Contact the Ombudsman for Banking Services and Investments (OBSI) or the Autorité des marchés financiers (AMF)

If you remain dissatisfied with USCI’s final position (see Step 2) and wish to pursue your complaint further, you may choose to write to the OBSI or if you are a resident of Quebec, to the AMF. 

Ombudsman for Banking Services and Investments (OBSI)

The OBSI is part of the Financial Services OmbudsNetwork (FSON), a national industry-based dispute resolution system for consumers of financial services.  The OBSI deals with complaints about banking services and investments that have not been resolved through the company's dispute resolution system.  Services of the Ombudsman are free of charge.

The OBSI can only review your complaint after you have received a final response from USCI. Please explain in your letter how your complaint has not been adequately resolved to your satisfaction.

OBSI Contact Information: Ombudsman for Banking Services and Investments (OBSI) PO Box 896 , Station Adelaide Toronto, Ontario M5C 2A1 Telephone: 416-287-2877 Toll-free telephone: 1-888-451-4519 Fax: 416-225-4722 Toll-free fax: 1-888-422-2865 Email: ombudsman@obsi.ca  Website: www.obsi.ca

Autorité des marchés financiers (AMF) - For Quebec Residents Only

The AMF is the body mandated by the government of Quebec to regulate the provinces financial markets and provide assistance to consumers of financial products and services.  At any time after Step 2, you can ask USCI to send a copy of your complaint file to the AMF by completing a Request for the Transfer of File form, which is available on the AMF website.

AMF Contact Information:
L’Autorité des marchés financiers
Place de la Cité, Cominar Tower
2640 Laurier Boulevard, suite 400
Québec, QC G1V 5C1

Telephone: 418-525-0311
Toll-free telephone: 1-866-526-0311
Fax: 418-647-0376
Email: renseignements-consommateur@lautorite.qc.ca
Website: www.lautorite.qc.ca/index.en.html

Making a Complaint > Step 1 > Step 2 > Step 3